FAQ

Who we are?

Established on a platform of gold, Twinsfaja.com is a broadband digital market that serves you with varieties of your daily need fast and at affordable prices, our divers categories qualifies us to be one of Nigeria’s leading and biggest online market. Checkout our various categories today and be rest assured of quality

Are all items purchased on Twinsfaja.com covered by warranty?

All products sold directly by Twinsfaja.com are purchased from authorized distributors. most of this products are covered under manufacturer’s warranty.

How will the delivery be done?

We process all our deliveries through reputable couriers and make sure it gets to your doorstep safely.

We strongly recommend that you pre-pay to Twinsfaja.com via the following method (ATM or cash deposit/transfer)in order to take advantage of our delivery insurance Program.

All deliveries will be processed through reputed couriers (there is no added cost or hidden charges for this service).

What is the estimated delivery time?

Standard delivery time is 7 days however, this depends on location and type of product.
Delivery time for products are usually indicated on the product detail page.

Does Twinsfaja.com deliver outside nigeria?

Twinsfaja.com does not deliver items outside nigeria.
However Our buyers are free to make their purchases on our site from anywhere around the globe, but you will have to ensure that the delivery address is in Nigeria.

What are the hidden costs on delivery?

There are no additional prices, no matter what the case maybe the price you see on Twinsfaja.com is the last and final price.
Their are no hidden charges.

Can i get instant delivered the same day I order?

Due to logistics issues and in order not to disappoint any buyer, we strongly recormmend that you make use of our normal delivery method.

Do I need to show any document when collecting my package?

Voters Card, Driver’s License, Work ID or your Passport is required when collecting your package.

Can someone collect my prepaid package on my behalf?

your representative has to provide the tracking number and a duplicate copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

ensure your representative has your tracking number, a photocopy of your ID and the package fee.

can i return my item after its been delivered?

Yes, you can return your package immediately it is been delivered to your doorstep, and you can only request for a new or another product with your fund

How to cancel my order?

You can cancel your order by ​contacting our Customer Service (+234 907 511 9849).

Will I receive all the items in my order at once?

items in your order maybe received separately because they are sold by different sellers and are shipped differently.

Do I need an account to shop on Twinsfaja.com?

if you do not have an existing account, Kindly register or login with your Facebook account .

How to place my order?

Shopping on Twinsfaja.com is easy! Once you find the product you wish to buy, just follow the steps below:

Click on the ‘cart image’ at the bottom right coner of the product image to add this product to your cart
Click on the ‘bag image’ at the top right corner to view your chosen items
Click on ‘checkout’ to fill the billing details
Register an account or Login into your existing account by entering your Email and password
Enter your shipping or billing details, ensuring your address is complete and accurate
Choose your preferred payment method
Click on ‘place order’ to complete your order placement

Once you place your order, we will automatically confirm it by notifying you via Email for confirmation in case we need more details, Please note that this confirmation must take place before shipping your package.
If you are not sure if your order has been placed or not, please do well to contact us an hour after your order placement (+234 907 511 9849).